Returns & Exchanges
At South Holmestead Saddlery Ltd IE, we want you and your horse to be completely satisfied with your purchase. If your equipment isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Contact our customer service team via email with your order number and details of the item you wish to return to receive a Return Authorization number.
Prepare the Package
Ensure the item is in its original, unused condition with all tags attached and place it securely in its original packaging to prevent damage during transit.
Ship the Item
Affix the provided return label or use a tracked courier service to send the package back to our County Kildare distribution center.
Quality Inspection & Refund
Once our saddlers inspect the returned goods, we will process your refund or dispatch your exchange item within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing